FAQs
Our jewellery pieces are crafted from a variety of high-quality materials, including brass, gold-plated brass, and more. Each piece's material is mentioned in its product description for your reference.
To ensure the longevity of your jewellery, we recommend avoiding contact with water, perfumes, and lotions. Store your jewellery in a cool, dry place when not in use. For more specific care instructions, please refer to our jewellery care guide.
We take quality control seriously, but if you receive a damaged or defective item, please contact our customer support team immediately with a mandatory unboxing video. We will guide you through further process.
We appreciate your feedback! You can leave product reviews on our website or share your thoughts on our social media platforms. Your reviews help us improve and serve you better.
No, we do not offer international shipping. Currently shipping across India. You can find more details about our shipping policy on our website.
No, we currently do not offer wholesale and bulk purchasing options.
Yes, We serve any Pincode pan India, Even if you are at a remote location!
We occasionally offer special promotions and discounts for first-time buyers. You can check our promotions page or subscribe to our newsletter to stay updated on current offers.
To stay informed about our latest collections, promotions, and exclusive offers, subscribe to our newsletter on our website. You can also follow us on social media platforms for regular updates and inspiration.
& Payment
Once your order is shipped, you will receive a tracking number and a link to track your package on the provided contact number & email address.
We usually dispatch the products from our facility within 2 Business Days. Home delivery might take another 3-5 days from the date of dispatch.
Delivery times vary depending on your location. You can find estimated delivery times on our product page.
We accept a variety of payment methods, including credit/debit cards, UPI, and more. You can find the full list of accepted payment methods during the checkout process. You can also place Cash On Delivery orders.
& Exchange
We do not offer return/exchange for products. Refunds are provided only if you receive any broken product or if any product is missing. In such cases please contact us with a mandatory full unboxing video for information on how to initiate a refund within the specified time frame.
If you have any questions, or concerns, or need assistance, you can contact our customer support team through our contact page or by emailing Sanaadhya.Jewels@gmail.com We strive to respond to inquiries promptly.